I have been getting outstanding MVPs for 9 years. I've never had to wait longer than 20 mins and I'm usually seen in 5 mins or less. I take the next available stylist and with their system, it tells them exactly what I have had so the standard haircut settings, 2 here - 3 this area are already known. I make any audibles on the day and it's a great haircut experience. MVP towel, wash and massage to wrap it up is the best. Makes getting a haircut something I look forward to rather than dred.